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eProact


eProact – A CRM Product

eProact is a Customer Relationship Management (CRM) System.

eProact simply put is a comprehensive web application designed to efficiently receive and direct your customer queries/service requests through to the right channels.

The system works by gathering service requests and tracking and monitoring the status of service requests.

eProact has a reporting module that provides access to information about the status of service requests.

eProact also provides valuable resources for effective day-to-day information management, workflow supervision, and resource allocation.

Attributes and Benefits of eProact:
  • Online service registration, billing and payment facility.
  • Online allocation of departments/divisions with simple keyword searches.
  • Online customer services monitoring.
  • Online service allocation by the department/division head.
  • Reduced time for service resolution.
  • Reduced complaint dead time due to communication.
  • Support for paperless transaction.
  • Analytical tool for the government.
  • Improved customer relationship by regular feedback.