eProact

eProact – A CRM Product

eProact is a Customer Relationship Management (CRM) System.

eProact simply put is a comprehensive web application designed to efficiently receive and direct your customer queries/service requests through to the right channels.

The system works by gathering service requests and tracking and monitoring the status of service requests.

eProact has a reporting module that provides access to information about the status of service requests.

eProact also provides valuable resources for effective day-to-day information management, workflow supervision, and resource allocation.

Attributes and Benefits of eProact:

• Online service registration, billing and payment facility.
• Online allocation of departments/divisions with simple keyword searches.
• Online customer services monitoring.
• Online service allocation by the department/division head.
• Reduced time for service resolution.
• Reduced complaint dead time due to communication.
• Support for paperless transaction.
• Analytical tool for the government.
• Improved customer relationship by regular feedback.